Last updated: 6 September 2026
1. Introduction and acceptance
1.1These terms and conditions (“Terms”) govern the access to and use of the SilkAI platform, related applications, features, tools, documentation, support services and associated services (collectively, the “Service”).
1.2The Service is operated by Tailored Intelligence (Pty) Ltd, registration number 2026/700194/07, of 531 Dipka Street, Erasmuskloof, Pretoria, trading as SilkAI (“Tailored Intelligence”, “SilkAI”, “we”, “us” or “our”).
1.3“Customer”, “you” or “your” means the individual accepting these Terms, or, where that individual acts on behalf of a business, firm, organisation or other legal entity, that entity. The individual accepting these Terms confirms that they are authorised to bind the Customer.
1.4By clicking acceptance, creating an account, accessing the Service or using the Service, you agree to these Terms. If you do not agree, you must not access or use the Service.
1.5If the Customer is a consumer, nothing in these Terms is intended to exclude, restrict or limit any right or remedy that cannot lawfully be excluded, restricted or limited.
1.6These Terms apply to paid subscriptions and, unless a separate trial agreement expressly applies, the Trial Period described in clause 6.
2. Definitions
In these Terms:
2.1“Additional Usage” means usage purchased separately through the Service using a payment card via Paystack.
2.2“Authorised User” means an individual whom the Customer permits to access the Service under the Customer’s account, subject to the number of seats purchased.
2.3“Business Day” means a day other than a Saturday, Sunday or public holiday in South Africa.
2.4“Customer Content” means books, documents, files, images, audio, text, prompts, queries, information, data, personal information and other material uploaded, submitted, imported, transmitted or otherwise made available by or for the Customer or an Authorised User through the Service.
2.5“Output” means any response, extraction, transcription, summary, classification, analysis, suggested content, search result, recommendation or other material generated, displayed or made available through the Service.
2.6“Seat” means one paid, named Authorised User’s access to the Service for a calendar month.
2.7“Subscription” means the Customer’s paid access to the Service, including its selected plan and purchased Seats.
2.8“Trial Period” means the limited evaluation access described in clause 6.
2.9“Usage Allowance” means the plan-specific usage allocation shown in the Service as a percentage.
3. The Service
3.1SilkAI is a technology platform that assists users to process and interact with content, including Customer Content. Its functionality may include extraction, optical character recognition, indexing, searching, analysis and responses to Customer model requests.
3.2The Service is made available to business and consumer customers. Certain plans, features, support arrangements or payment methods may differ between customer categories.
3.3The Service is not a substitute for professional judgment or independent verification. The Service does not provide legal, financial, tax, medical, regulatory, academic, publishing, investment or other professional advice.
3.4Tailored Intelligence may use third-party providers, infrastructure, models, data sources, payment providers, communications services and integrations in providing the Service.
4. Accounts, Seats and Authorised Users
4.1The Customer must provide accurate, complete and current account information and must promptly update that information if it changes.
4.2Accounts may be held by individuals or organisations. An organisation is responsible for its Authorised Users’ use of the Service and compliance with these Terms.
4.3Each Seat is for one named Authorised User. Account credentials must not be shared, sold, transferred, rented, sublicensed or made available to another person.
4.4The Customer must keep credentials secure and must promptly notify Tailored Intelligence at info@tailoredai.co.za if it suspects unauthorised access to an account, compromised credentials or a security incident affecting the Service.
4.5The Customer is responsible for all activity occurring through its account and the accounts of its Authorised Users, except to the extent directly caused by Tailored Intelligence’s breach of these Terms or applicable law.
4.6Tailored Intelligence may require reasonable identity, authority, security or account-verification steps before granting, restoring or changing access.
5. Subscription plans, fees and billing
5.1The following monthly Seat fees apply per Authorised User:
| Plan | Monthly fee per Seat |
| Base | R900 |
| Pro | R2,000 |
| Max | R3,000 |
5.2The prices in clause 5.1 are currently not subject to VAT. If VAT or another applicable tax becomes legally chargeable, Tailored Intelligence may charge that tax in addition to the stated fees to the extent permitted by law and after any notice required by law.
5.3Each plan includes a Usage Allowance displayed in the Service as a percentage. The underlying Rand value of a Usage Allowance is not published.
5.4Usage Allowances reset every five days. Unused Usage Allowances do not roll over, accumulate or convert into cash, credit, Additional Usage or any other benefit.
5.5Seat fees are invoiced outside the Service for each calendar month and are payable on presentation of the invoice.
5.6The Customer must pay all undisputed invoices in full, without set-off, deduction or withholding, except where legally required.
5.7Tailored Intelligence may suspend access, reduce functionality or terminate the Subscription in accordance with clause 19 if payment is overdue, subject to any mandatory legal requirements and reasonable notice where appropriate.
5.8Tailored Intelligence may change subscription fees by giving at least 30 days’ prior written notice. A price change will take effect no earlier than the next applicable calendar-month billing period after expiry of that notice.
5.9If the Customer does not accept a price change, it may cancel its Subscription under clause 18 before the price change takes effect. The Customer remains liable for fees accrued before cancellation takes effect.
6. Trial Period
6.1Subject to Tailored Intelligence’s approval of the Customer or firm before login, Tailored Intelligence may provide a 14-day trial without requiring payment-card details.
6.2The Trial Period begins when the Customer accepts these Terms or any applicable trial agreement.
6.3During the Trial Period:
6.3.1each approved Seat receives the Pro plan Usage Allowance;
6.3.2the total usage made available to the Customer or firm is capped at a value of R100; and
6.3.3the Trial Period ends on the earlier of 14 days after acceptance or exhaustion of the R100 firm-wide cap.
6.4Trial access is provided solely for evaluation. Tailored Intelligence may approve, decline, suspend, restrict or terminate Trial Period access at its discretion, subject to applicable law.
6.5Trial, beta, preview, early-access, pilot or experimental functionality may be incomplete, changed, withdrawn or unavailable. It is provided on an “as available” basis and is used at the Customer’s own risk, subject always to applicable law.
6.6Unless Tailored Intelligence agrees otherwise in writing, the Customer’s access ends automatically at the end of the Trial Period. Continued use requires a paid Subscription.
7. Additional Usage
7.1The Customer may purchase Additional Usage per person using a payment card through Paystack/Payfast.
7.2The minimum Additional Usage purchase is R100.
7.3Additional Usage is sold at double the applicable metered cost.
7.4Additional Usage purchases are non-refundable. Additional Usage does not expire while the Customer’s paid account remains active, unless otherwise notified in writing.
7.5Additional Usage cannot be exchanged for cash, transferred between persons or firms, resold, or converted to a refund or credit.
7.6Any unused Additional Usage balance is forfeited when the Customer’s Subscription or account terminates, including after expiry of the post-termination read-only period in clause 18.8.
8. Upgrades, downgrades and refunds
8.1If the Customer upgrades a plan or increases Seats, the pro-rated difference is payable immediately. The upgrade takes effect when that amount has been settled.
8.2A downgrade takes effect on the first day of the next calendar month.
8.3Fees, Seat charges, Additional Usage purchases and other amounts paid are non-refundable, except where a refund is required by applicable law or Tailored Intelligence agrees otherwise in writing.
8.4The Customer must ensure that the selected plan and number of Seats are suitable for its requirements before purchasing, upgrading or renewing.
9. Permitted use
9.1Subject to these Terms and payment of applicable fees, Tailored Intelligence grants the Customer a limited, personal or internal-business, non-exclusive, non-transferable, non-sublicensable and revocable right for its Authorised Users to access and use the Service during the Subscription or Trial Period.
9.2The Customer may use the Service only for lawful purposes and in accordance with these Terms.
9.3The Customer must not, and must ensure that its Authorised Users do not:
9.3.1use the Service unlawfully, fraudulently, deceptively, offensively or in a manner that infringes another person’s rights;
9.3.2upload or process Customer Content without all rights, permissions, notices, consents and lawful grounds required to do so;
9.3.3share credentials or permit any unauthorised person to access the Service;
9.3.4copy, modify, adapt, translate, reverse engineer, decompile, disassemble, attempt to derive source code from, or create derivative works of the Service, except to the extent this cannot lawfully be prohibited;
9.3.5interfere with, disrupt, damage, overload, probe, scan, test or circumvent the security, availability, integrity or operation of the Service;
9.3.6use automated means, bots, scripts, scraping, harvesting or extraction tools to access the Service except where Tailored Intelligence expressly permits this in writing;
9.3.7benchmark the Service, publish comparative performance results, or use the Service to develop, train, test or improve a competing service, except with Tailored Intelligence’s prior written consent;
9.3.8remove, obscure or alter any proprietary notice, security feature, usage limitation or access control;
9.3.9use the Service to create, distribute or facilitate malicious code, unlawful content, harmful content or material that violates privacy, confidentiality, copyright, database rights, trade secrets or other intellectual-property rights; or
9.3.10use the Service in a manner that could harm Tailored Intelligence, the Service, another customer, an Authorised User, a service provider or the public.
10. Customer Content and intellectual property
10.1As between the parties, the Customer retains all rights, title and interest in and to Customer Content, including copyright and other intellectual-property rights in books, documents and other works uploaded by the Customer.
10.2The Customer warrants that it has all rights, authority, permissions, consents and lawful grounds necessary to upload, submit, process, use and permit Tailored Intelligence to process Customer Content under these Terms.
10.3The Customer is solely responsible for Customer Content, including its lawfulness, accuracy, integrity, completeness, quality, format, confidentiality, intellectual-property status and suitability for processing through the Service.
10.4The Customer grants Tailored Intelligence a limited, non-exclusive, non-transferable, non-sublicensable licence for the duration of the Subscription and any permitted retention period to host, copy, reproduce, transmit, extract, OCR-process, index, store, display and otherwise process Customer Content only as reasonably necessary to:
10.4.1provide, secure, support, maintain and administer the Service for that Customer or firm;
10.4.2respond to the Customer’s or its Authorised Users’ model requests;
10.4.3prevent fraud, misuse, security incidents and unlawful activity; and
10.4.4comply with applicable law or a binding legal requirement.
10.5Customer Content is used solely to provide the Service to the applicable Customer or firm. Tailored Intelligence will not knowingly use Customer Content for another firm’s Service or permit Customer Content to cross between firms.
10.6Tailored Intelligence will not use Customer Content to train, test or improve SilkAI, its models or an improvement pipeline.
10.7Tailored Intelligence may in future request a separate, express written, firm-specific opt-in licence for a clearly described improvement use. Such consent is optional, is off by default, may be refused without affecting access to the Service, and is not granted by these Terms.
10.8The Customer must not upload books, documents or other works unless it holds all rights and permissions necessary for the intended use. Where a work belongs to an author, publisher, employer, client or another rights-holder, the Customer is responsible for ensuring that its use of the work through the Service is authorised.
10.9Tailored Intelligence may remove, restrict access to, preserve or disclose Customer Content where reasonably necessary to investigate suspected breach, protect the Service or another person, comply with law, respond to a lawful request or prevent harm.
The Customer indemnifies and holds harmless Tailored Intelligence, its directors, officers, employees, contractors, licensors and service providers against any claim, demand, action, loss, damage, liability, cost or expense (including reasonable legal costs) arising from or relating to:
10.9.1the Customer’s upload, submission, processing, storage, use or distribution through the Service of any book, document, data, content or other material without the rights, permissions, consents or other lawful authority required for that use;
10.9.2any allegation that Customer Content infringes or misappropriates copyright, moral rights, trade marks, confidential information, privacy rights, data-protection rights or any other right of an author, publisher, employer, client, data subject or other third party; or
10.9.3the Customer’s breach of clause 10.8 or any warranty, undertaking or applicable law relating to Customer Content.
This indemnity applies only to the extent that the relevant claim, loss, damage, liability, cost or expense arises from the Customer’s act or omission, Customer Content or use of the Service, and does not apply to the extent caused by Tailored Intelligence’s unauthorised use of Customer Content outside the scope of this Agreement.
The Customer must, at its own cost, provide such reasonable assistance as Tailored Intelligence may require to investigate, respond to or defend a claim contemplated in this clause. Tailored Intelligence may suspend access to, remove or restrict access to the relevant Customer Content while investigating an actual or reasonably suspected breach of clause 10.8 or this clause 10.9.
11. Tailored Intelligence intellectual property and confidentiality
11.1Tailored Intelligence and its licensors retain all rights, title and interest in and to the Service, SilkAI name and branding, software, source code, models, algorithms, prompts, workflows, interface designs, documentation, methods, know-how, trade secrets, technical information, usage architecture, pricing architecture, product roadmap and all related intellectual property.
11.2Except for the limited right of use in clause 9.1, these Terms do not grant the Customer any right, title or interest in Tailored Intelligence’s intellectual property.
11.3The Customer must keep Tailored Intelligence’s non-public technical, commercial, operational and product information confidential and may use it only to evaluate or use the Service.
11.4The Customer must not disclose Tailored Intelligence’s confidential information to any person except its personnel and professional advisers who have a need to know it and are bound by confidentiality obligations no less protective than those in these Terms.
11.5Clause 11.3 does not apply to information that the Customer can show was lawfully public other than through breach of these Terms, already lawfully known to the Customer without a confidentiality obligation, independently developed without use of Tailored Intelligence’s confidential information, or lawfully received from a third party without breach of a confidentiality obligation.
11.6If disclosure is required by law, the Customer may disclose only the legally required portion and must, where legally permitted, give Tailored Intelligence prompt written notice to allow it to seek protective measures.
12. Feedback
12.1If the Customer or an Authorised User provides feedback, suggestions, ideas, corrections, enhancement requests or insights concerning the Service (“Feedback”), Tailored Intelligence may use, reproduce, adapt, disclose, commercialise and otherwise exploit that Feedback to improve its products and services without compensation or obligation to the Customer.
12.2Tailored Intelligence will not use Customer Content as Feedback or for improvement purposes unless the Customer has provided the separate express written opt-in contemplated in clause 10.7.
13. Data privacy, security and service providers
13.1Each party must comply with applicable data-protection law, including the Protection of Personal Information Act, where applicable.
13.2The Customer must not upload personal information, special personal information, confidential information or other sensitive data unless it is necessary for the Customer’s lawful use of the Service and the Customer has the necessary authority, permissions, notices, consents and lawful grounds.
13.3The Customer remains responsible for its decisions about which Customer Content to upload and for ensuring that its use of the Service is appropriate to the sensitivity of that content.
13.4Tailored Intelligence will implement and maintain reasonable technical and organisational measures appropriate to the nature of the Service and the information processed, but does not warrant that the Service or any transmission will be completely secure or immune from all threats, vulnerabilities, attacks, failures or unauthorised access.
13.5As currently configured, model processing takes place through Azure OpenAI in South Africa North. Storage is disabled on each applicable model call. Tailored Intelligence has entered into Azure’s applicable abuse-monitoring arrangement.
13.6Tailored Intelligence may use service providers, including Azure OpenAI, Paystack, Payfast, Laws.Africa, Azure Speech and Meta/WhatsApp, where applicable. Each provider receives only the information reasonably necessary for its relevant function.
13.7The Customer acknowledges that third-party services, integrations, networks and providers are not controlled by Tailored Intelligence. Tailored Intelligence is not responsible for their availability, acts, omissions, changes, outages, errors, policies or security, except to the extent liability cannot lawfully be excluded or limited.
13.8Tailored Intelligence may update its service providers, processing arrangements and technical architecture where reasonably necessary for operational, security, legal, service-quality or commercial reasons, provided that it will not knowingly use Customer Content for training or cross-firm processing contrary to clauses 10.5 to 10.7.
13.9The Customer must promptly notify Tailored Intelligence at info@tailoredai.co.za if it becomes aware of a suspected unauthorised disclosure, security incident or loss involving Customer Content processed through the Service.
14. Retention, deletion, backups and exports
14.1A Customer or authorised administrator may delete Customer Content through the Service where the relevant deletion functionality is available. Deletion from the live Service is intended to occur immediately.
14.2Tailored Intelligence maintains nightly backups with seven daily backup copies. Deleted Customer Content may remain in those backups until the applicable backup cycle overwrites it.
14.3On cancellation or termination, the Customer will have 30 days of read-only access to download its Customer Content and Outputs, subject to payment of all due amounts and these Terms.
14.4The Service currently provides per-document and per-reply downloads. The Service does not provide a bulk export facility.
14.5The Customer is solely responsible for maintaining independent copies and backups of all Customer Content and Outputs it requires. The Customer must use the available download facilities during the applicable access period and must not rely on Tailored Intelligence to preserve or export Customer Content on its behalf.
14.6The post-termination read-only period is an access facility and not a guarantee that the Customer will successfully export every item of Customer Content or every Output.
14.7Tailored Intelligence will delete Customer Content from live systems within 60 days after termination, subject to:
14.7.1the Customer’s 30-day read-only export period;
14.7.2the seven-day backup cycle;
14.7.3applicable law and binding legal requirements;
14.7.4the need to preserve relevant material for a dispute, investigation, security incident or enforcement of these Terms; and
14.7.5technical limitations reasonably outside Tailored Intelligence’s control.
14.8Tailored Intelligence may retain audit, security, billing and usage records for five years after termination, or longer where required or permitted by applicable law or reasonably necessary to establish, exercise or defend legal rights.
14.9Tailored Intelligence may retain anonymised or aggregated information that does not identify the Customer, Authorised Users or individuals, provided that it does not use Customer Content for training or improvement except under a separate express written opt-in under clause 10.7.
15. Outputs, correctness and customer responsibility
15.1Outputs are generated or assisted by automated systems and may be incomplete, inaccurate, out of date, misleading, biased, unsuitable, unavailable or affected by errors, omissions, source-content limitations, formatting problems or model behaviour.
15.2Tailored Intelligence does not warrant or guarantee the accuracy, completeness, reliability, correctness, currency, quality, legality, originality, non-infringement, availability or fitness for purpose of any Output, Customer Content processing result, extraction, transcription, search result, source, recommendation or other material made available through the Service.
15.3The Service may fail to identify all relevant content, authorities, issues, facts, documents, inconsistencies, risks or errors. It may also generate material that appears plausible but is incorrect.
15.4The Customer and each Authorised User must independently verify all Outputs against the underlying source material and use appropriate human, professional and subject-matter review before relying on, publishing, filing, communicating, implementing or acting on any Output.
15.5The Customer is solely responsible for all decisions, advice, communications, publications, filings, transactions, actions and omissions made in reliance on, informed by, or connected with the Service or any Output.
15.6The Customer must obtain independent professional advice where appropriate. No use of the Service creates a professional-client, adviser-client, fiduciary, agency, employment, partnership or similar relationship between Tailored Intelligence and the Customer or any Authorised User.
16. Disclaimers
16.1To the maximum extent permitted by applicable law, the Service, Outputs, documentation, trial features, integrations and related materials are provided on an “as available” and “as is” basis.
16.2Tailored Intelligence does not warrant that:
16.2.1the Service will be uninterrupted, error-free, secure, timely or available at every time or location;
16.2.2defects will be corrected;
16.2.3the Service will meet the Customer’s requirements, achieve a particular result or be suitable for a particular purpose;
16.2.4Customer Content will be processed without loss, alteration, delay, error or omission;
16.2.5the Service will be compatible with every device, browser, system, network, integration or third-party service; or
16.2.6the Service will be free of viruses, vulnerabilities, harmful code or unauthorised access.
16.3The Customer is responsible for its own devices, systems, networks, internet connection, browser, security controls, internal access controls, credentials and backups.
16.4Tailored Intelligence is not responsible for interruptions, loss or damage caused by the Customer’s or an Authorised User’s systems, internet connection, settings, poor-quality or corrupted Customer Content, unauthorised use of credentials, or third-party services outside Tailored Intelligence’s reasonable control.
17. Limitation of liability
17.1Nothing in these Terms excludes or limits liability to the extent that liability cannot lawfully be excluded or limited.
17.2Subject to clause 17.1, Tailored Intelligence’s total aggregate liability arising from or relating to these Terms, the Service, any Subscription, the Trial Period, Customer Content, Outputs or any act or omission of Tailored Intelligence shall not exceed R100 (one hundred South African Rand).
17.3The limit in clause 17.2:
17.3.1is an aggregate limit, not a separate limit per incident, claim, user, document, Output, month or cause of action;
17.3.2applies to all claims arising from the same event or series of related events;
17.3.3applies whether a claim arises in contract, delict, statute, restitution, misrepresentation, breach of duty or otherwise; and
17.3.4applies to the fullest extent permitted by applicable law.
17.4Subject to clause 17.1, Tailored Intelligence will not be liable for any indirect, incidental, special, punitive, exemplary or consequential loss or damage, or any loss of profit, revenue, business, opportunity, goodwill, reputation, anticipated savings, data, use, productivity or business interruption, even if advised of the possibility of that loss.
17.5Subject to clause 17.1, Tailored Intelligence is not liable for any loss arising from:
17.5.1reliance on an Output or failure to independently verify an Output;
17.5.2Customer Content, including its legality, accuracy, confidentiality, copyright status, quality, availability, format or suitability;
17.5.3any unauthorised or unlawful upload, processing or use of Customer Content by the Customer or an Authorised User;
17.5.4the Customer’s failure to keep copies, backups or exports of Customer Content or Outputs;
17.5.5the acts or omissions of third-party providers, integrations, networks or payment providers;
17.5.6an outage, change, withdrawal or failure of a third-party model, service, integration, data source or infrastructure provider;
17.5.7unauthorised access caused by compromised, lost, reused or shared credentials, except to the extent directly caused by Tailored Intelligence’s breach of these Terms or applicable law; or
17.5.8force majeure events under clause 20.
17.6To the extent legally permissible, Tailored Intelligence’s directors, officers, employees, contractors, licensors, suppliers, affiliates and representatives have the benefit of the exclusions and limitations in this clause 17.
17.7Where Tailored Intelligence is found liable despite these Terms, the Customer’s exclusive remedy is, at Tailored Intelligence’s option and subject to clause 17.2, for Tailored Intelligence to use reasonable efforts to restore access to the affected Service or correct the relevant Service issue.
17.8The exclusions and limitations in this clause 17 are material to Tailored Intelligence’s decision to make the Service available at the stated pricing and on the stated basis.
18. Customer indemnity
18.1The Customer indemnifies and holds harmless Tailored Intelligence, its directors, officers, employees, contractors, licensors, suppliers, affiliates and representatives against all claims, demands, proceedings, losses, damages, liabilities, costs and expenses, including reasonable legal costs, arising from or relating to:
18.1.1Customer Content, including any allegation that Customer Content infringes copyright, database rights, trade secrets, privacy, confidentiality, personality rights or other rights;
18.1.2the Customer’s or an Authorised User’s unauthorised, unlawful, negligent, fraudulent or prohibited use of the Service;
18.1.3the Customer’s breach of clauses 9, 10, 11, 13, 14 or 15;
18.1.4a privacy, confidentiality, security or data-protection breach caused by the Customer or an Authorised User;
18.1.5the Customer’s reliance on, communication of, publication of, filing of, implementation of or action taken on an Output; or
18.1.6a claim arising because the Customer lacked the required rights, permissions, consents, notices or lawful grounds for Customer Content.
18.2Tailored Intelligence must give the Customer reasonably prompt notice of an indemnified claim, provided that delayed notice does not release the Customer except to the extent it is materially prejudiced by the delay.
18.3The Customer may control the defence of an indemnified claim, subject to Tailored Intelligence’s right to participate with its own legal advisers and provided that the Customer may not settle a claim in a manner that admits fault by, imposes liability on, or restricts Tailored Intelligence without Tailored Intelligence’s prior written consent.
19. Suspension and termination
19.1The Customer may cancel its paid Subscription by giving at least one calendar month’s written notice to Tailored Intelligence at info@tailoredai.co.za.
19.2Cancellation takes effect at the end of the applicable notice period. The Customer remains responsible for all fees and obligations accrued before the cancellation takes effect.
19.3Tailored Intelligence may suspend, restrict or terminate the Customer’s access immediately, with or without prior notice where reasonably necessary, if:
19.3.1the Customer fails to pay an amount when due;
19.3.2the Customer or an Authorised User breaches these Terms;
19.3.3Tailored Intelligence reasonably suspects unlawful, fraudulent, abusive, harmful or prohibited use;
19.3.4Tailored Intelligence reasonably believes Customer Content may infringe rights, breach confidentiality, violate privacy or create material legal risk;
19.3.5suspension is necessary to protect the Service, other customers, Tailored Intelligence, service providers or the public;
19.3.6a security incident, unauthorised access, suspicious activity or technical risk requires suspension;
19.3.7Tailored Intelligence is required to do so by law, a regulator, a court, a service provider or a binding legal process; or
19.3.8continued provision of the Service is not reasonably practicable due to a force majeure event, third-party failure, operational issue or legal requirement.
19.4Where reasonably practicable and legally permitted, Tailored Intelligence will give notice of suspension or termination and an opportunity to remedy a remediable breach.
19.5Termination does not affect accrued rights, unpaid amounts, Customer indemnities or provisions intended to survive termination.
19.6On termination:
19.6.1access to the Service ends, subject to the read-only export period in clause 14.3 where applicable;
19.6.2unused Additional Usage is forfeited in accordance with clause 7.6;
19.6.3the Customer must stop using the Service and Tailored Intelligence’s confidential information; and
19.6.4clauses concerning payment, intellectual property, confidentiality, retention, disclaimers, limitations of liability, indemnities, dispute resolution and general provisions survive to the extent necessary.
20. Maintenance, changes and force majeure
20.1Tailored Intelligence may maintain, modify, update, replace, restrict, suspend, discontinue or withdraw any part of the Service, feature, model, integration, data source, plan, functionality or technical component where reasonably necessary for maintenance, security, legal compliance, supplier changes, operational needs, service quality or product development.
20.2Tailored Intelligence will use reasonable efforts to provide advance notice of planned material maintenance where practicable, but emergency maintenance and security measures may be implemented without prior notice.
20.3Tailored Intelligence is not liable for delay, interruption, suspension, non-performance or failure caused by circumstances beyond its reasonable control, including power interruptions, load-shedding, internet or telecommunications failure, cyber-attacks, cloud-provider failure, third-party service failure, supplier failure, labour disruption, civil disturbance, natural events, government action, regulatory action, war, epidemic or other force majeure events.
20.4If a force majeure event materially affects the Service for an extended period, either party may terminate the affected Subscription by written notice, subject to rights and obligations accrued before termination and applicable law.
21. Claims, mitigation and notices
21.1The Customer must notify Tailored Intelligence in writing of any claim or material complaint arising from the Service as soon as reasonably practicable after becoming aware of the relevant circumstances, using info@tailoredai.co.za.
21.2The Customer must take reasonable steps to mitigate any loss, including stopping harmful use, changing compromised credentials, preserving relevant information, maintaining backups and promptly reporting suspected security incidents.
21.3A failure to notify or mitigate does not eliminate a claim to the extent this would be unlawful, but Tailored Intelligence is not liable for loss that the Customer could reasonably have avoided or reduced.
21.4Legal notices to Tailored Intelligence must be sent toinfo@tailoredai.co.za. Tailored Intelligence may send notices to the email address linked to the Customer’s account or otherwise notified by the Customer.
22. Consumer disclosures and fair presentation
22.1The Customer acknowledges that clauses 15, 16, 17 and 18 contain important provisions concerning Outputs, disclaimers, exclusions, limitations of liability and indemnities.
22.2The Customer should read these Terms carefully before accepting them, particularly where it is a consumer or will use the Service in relation to material personal, professional, legal, financial, commercial, confidential or copyrighted information.
22.3If a provision of these Terms would be unlawful, unfair, unreasonable, inadequately disclosed or unenforceable in relation to a particular Customer, that provision will apply only to the maximum extent permitted by applicable law.
23. Disputes and governing law
23.1The parties must first attempt in good faith to resolve any dispute through written discussions between authorised representatives.
23.2If a dispute is not resolved through good-faith discussions within a reasonable period, either party may pursue its rights through the courts or another lawful dispute-resolution process.
23.3These Terms are governed by the laws of South Africa.
23.4Subject to applicable law, the parties consent to the jurisdiction of the courts of Gauteng, South Africa.
24. General
24.1Tailored Intelligence may amend these Terms by giving reasonable notice through the Service, by email or by another reasonable written method. An amendment will not apply retrospectively unless required by law or agreed by the Customer.
24.2If the Customer does not accept a material amendment, it may cancel its Subscription in accordance with clause 19 before the amendment takes effect, subject to accrued fees and obligations.
24.3The Customer may not assign, transfer, delegate or sublicense any right or obligation under these Terms without Tailored Intelligence’s prior written consent.
24.4Tailored Intelligence may assign or transfer its rights and obligations under these Terms as part of a restructuring, sale of business, merger, acquisition, financing transaction or transfer of the Service, subject to applicable law.
24.5If any provision is invalid, unlawful or unenforceable, it must be read down or severed only to the minimum extent necessary. The remaining provisions remain effective.
24.6A failure or delay in exercising a right does not waive that right.
24.7These Terms, together with any applicable order form, plan selection, separate written agreement, privacy notice or data-processing agreement expressly incorporated by reference, constitute the entire agreement between the parties regarding the Service.
24.8If there is a conflict between these Terms and a separately signed written agreement between Tailored Intelligence and the Customer, the separately signed written agreement prevails to the extent of the conflict.
24.9The Customer agrees that these Terms may be accepted electronically and that electronic records, click-wrap acceptance and electronic communications may be used as evidence of acceptance and agreement, subject to applicable law.
Acceptance
By clicking “I accept”, creating an account, accessing or using SilkAI, the Customer confirms that it has read, understood and agrees to these Terms.